Frequently Asked Questions

We personalize each book with your child's name, age, and optional photo. The story adapts to include these details throughout, making your child the hero of their own adventure.

Digital books are delivered via email within 24-48 hours. Printed books typically ship within 3-5 business days and arrive 5-7 business days after shipping (standard shipping).

Yes! During the personalization process, you'll see a preview of how your child's name and details will appear in the story.

Our books are designed for children ages 2-12, with content tailored to specific age ranges. Each book listing shows the recommended age range.

Absolutely! You can personalize books for multiple children. Each book is customized individually, so siblings can each have their own unique story.

We accept all major credit cards (Visa, MasterCard, MIR) and various local payment methods through our secure payment processor.

Yes, we take privacy seriously. All personal information is encrypted and stored securely. We never share your child's information with third parties. See our Privacy Policy for details.

We offer refunds for digital books within 7 days of purchase if you're not satisfied. Printed books can be returned within 30 days of delivery in original condition. See our Refund Policy for full details.